Terms of Service

Last updated 27 September 2026

These terms are between you and BRAZAUSTRA PTY LTD (ABN 45 647 949 488), trading as DeskAli ("we", "us"). By creating a DeskAli account you agree to them.

1. What DeskAli does

DeskAli answers calls to a DeskAli-issued Australian number. An AI receptionist speaks to the caller, takes details, and records what was said. You then see those calls and bookings in the app and on the web dashboard.

2. Your account

• You must be at least 18 and using DeskAli for a business.
• Keep your sign-in details to yourself. Anything done from your account is treated as done by you.
• Give us accurate business details. Your number and its regulatory paperwork depend on them.

3. Recording calls is your responsibility

DeskAli records and transcribes calls from members of the public. In most Australian states it is against the law to record a call without letting the other party know. You are responsible for making sure callers are told. Ali announces the recording in every greeting and that safeguard cannot be turned off in the app.

You are also responsible for handling your callers' information lawfully once it is in your account. We hold it for you; we do not own it.

4. What you must not do

• Use DeskAli for unsolicited marketing calls, or for any unlawful purpose.
• Publish or port a number you are not entitled to control.
• Attempt to reach another customer's account or data.
• Present Ali as a human being to callers who ask.
• Resell DeskAli as your own product without a written agreement with us.

Connected accounting software

DeskAli can connect to Xero at your request. By connecting, you confirm you are entitled to grant DeskAli access to that Xero organisation, and you authorise DeskAli to create and update customers, invoices and payments there on your behalf as described in our privacy policy. Xero is a separate service with its own terms; DeskAli is not affiliated with or endorsed by Xero. You are responsible for reviewing synced records in Xero and for your own bookkeeping and tax obligations. You can disconnect at any time, and we will revoke our access at Xero when you do.

5. Paying for it

• Subscriptions are offered with monthly or annual billing periods and are paid in advance. Website subscriptions are processed through Stripe; subscriptions offered in the iOS app are processed by Apple. Prices, billing periods and applicable taxes are shown before purchase.
• An Apple subscription renews automatically for the same billing period and price unless you cancel it at least 24 hours before the current period ends. Apple charges the renewal to your Apple Account within 24 hours before the period ends. You can manage or cancel it in your Apple Account subscription settings.
• Included talk minutes are counted server-side from total call duration and reset each month, including on yearly plans. Monthly allowances are Starter 110, Core 195 and Pro 280. Yearly plans use the same monthly allowance. When remaining minutes hit 0, Ali stops answering until the next month or an upgrade. There is no unpaid extra talk time.
• Cancel at any time. You keep access until the end of the period you have paid for, and we do not refund part-months.
• We may change prices with at least 30 days' notice in the account dashboard.

6. Your phone number

DeskAli may issue you an Australian number that Ali answers. A DeskAli-issued number remains ours and is not portable to another provider. If you separately ask us to port your existing number, ownership and port-out arrangements are governed by the carrier process and your written port request.

7. Availability

We work to keep DeskAli running at all times but we do not promise uninterrupted service. Phone networks, AI providers and hosting platforms all sit between a caller and a booking, and any of them can fail. Keep your own phone able to receive calls.

8. Ending it

• You can delete your account at any time from the account menu. It removes your data permanently, as described in the Privacy Policy.
• Deleting an account cancels an active website subscription in Stripe. Apple subscriptions must be cancelled separately in Apple Account settings; deleting the DeskAli account does not stop Apple's renewal.
• We may suspend or close an account that breaches these terms, does not pay, or is being used in a way that puts our carriers or other customers at risk. Where we reasonably can, we will tell you first.

9. Liability

Nothing here excludes your rights under the Australian Consumer Law. Where those rights apply and we are permitted to limit our liability, we limit it to resupplying the service or paying the cost of having it resupplied.

Beyond that, we are not liable for business losses arising from a missed call, a mistaken booking, or an interruption to the service — including lost profits or lost customers. Our total liability in any twelve-month period will not exceed what you paid us in that period.

10. Changes and law

If we change these terms we will update the date above and provide an account notice before anything material takes effect. These terms are governed by the laws of Queensland, Australia.

11. Booking a tradie through an AI assistant

This section applies when you ask an AI assistant (such as ChatGPT, Claude or Meta AI) to find a tradie and it uses the DeskAli booking agent, and to DeskAli customers who switch on "Get jobs from AI". It was added on 27 September 2026.

If you are booking a tradie. DeskAli is a booking platform. It connects you with independent local businesses and does not do the work itself. When you send a job, your name, phone, email, the address and the job details go to the business you chose so it can contact you. That business confirms the time and price with you, and your agreement for the work is with that business. It is responsible for the work, its quality, the price, its licences and insurance, and any warranty or refund. You pay the business directly, usually through a quote or invoice it sends from DeskAli. DeskAli charges you nothing. Your rights under the Australian Consumer Law, or the consumer law where you live, are with the business that supplies the work, and nothing here takes them away. Licence and insurance details shown to you are declared by the business; check a licence on the licensing authority's public register before work starts. If something goes wrong, contact the business first; you can also tell us at info@deskali.com and we will pass it on and may remove businesses that do not turn up or keep getting complaints.

If you are a DeskAli customer taking these jobs (a partner). You choose your trades, areas and whether prices are shown, and you can switch it off at any time. You must hold any licence and insurance your work requires, and what you declare must be true. You must declare current public liability insurance, and licensed trades (including electrical, plumbing and gas, air conditioning, solar, building, roofing, waterproofing, demolition, asbestos and pest control) are only shown to customers with a licence number. Customers are told these are your declarations and to check your licence on the public register. You are responsible for the work and for your customers, including refunds and disputes through your own payment account. DeskAli's partner fee is 7% of what the customer pays for a job the agent books, collected at payment once partner payments go live; we will tell you before that starts. Jobs from your own customers carry no DeskAli commission. We may remove a partner from the booking agent for no-shows, repeated complaints or false declarations.