Delete your account
DeskAli · BRAZAUSTRA PTY LTD · last updated 1 October 2026
You can delete your DeskAli account yourself, at any time, without asking us and without talking to anyone. You do not need an active subscription to do it.
In the app
- Open DeskAli and sign in.
- Tap your business name or avatar in the top right to open the account menu.
- Choose Delete my account.
- Confirm. The account and its data are removed straight away and you are signed out.
The same menu is on the web dashboard at deskali.com/dashboard.html.
If you cannot sign in
Email info@deskali.com from the address on the account, with the subject Delete my account. We verify it is you and delete the account within 30 days, usually the same business day.
What is deleted
- Your profile, business details and settings.
- Every call record, transcript and call recording.
- Every booking, job, quote, invoice, customer, form and report in your workspace.
- Photos and files you uploaded, including job photos and receipts.
- Everything you taught Ali, including voice training audio.
- Any location history recorded while you were clocked on.
- Your phone number allocation, which is released back to the carrier.
- Your sign-in itself, so the account no longer exists.
Deleting your account also cancels your subscription. If you subscribed through Apple, cancel the subscription in Settings → Apple ID → Subscriptions as well, because only Apple can stop an Apple-billed renewal. If you signed in with Apple, DeskAli also asks Apple to revoke the sign-in grant.
What has to be kept
Billing records — the invoices and payment records held by us and by Stripe or Apple — are kept for seven years because Australian tax law requires it. That is the only category that survives deletion. It is financial, not conversational: no calls, recordings, transcripts or customer records are kept.
If you are a caller, not a customer
If you rang a business and DeskAli answered, the business you called controls that recording, not us. Ask them to delete it, or email info@deskali.com and we will put you in touch with them and act on their instruction.